Returns & Refunds
It is your prerogative to change your mind. Don’t love your Erth Play™ Beach Playset? We’re sorry to hear it and would love the opportunity to make it right. Reach out to us within 14 days of receiving your playset and we will support you in processing a return. Because of the size and weight of the playset, we do not offer a refund for any shipping or delivery charges paid to receive your order or pay for return shipping.
To be eligible for a return, your items must be in the same condition that you received them: unused, with tags and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@erthpd.com. If your return is accepted, we’ll send you shipping costs, a shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at hello@erthpd.com
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Please inspect your order upon receipt and contact us immediately if the item is defective or damaged.
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Unfortunately, we cannot accept returns on sale items.
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We will notify you once we’ve received your refund request and let you know if approved. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.